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All You Need to Know About us

All ITSS consultants have extensive industry experience in helping organisations drive business performance through best in class Business Processes and IT Solutions change.

We have proven experise in driving IT centric change in many sectors: Legal and Professional Services, Manufacturing, Retail and Financial Services and Not for Profits. In the mid-market Legal sector we offer the ITSS Ecosystem for CLIO and for any organisation with >$10m <$100m IT Budget we offer Technology Business Manageemnt (TBM) advisory.

ITSS consultants bring Board level business and IT experience into your organisation to work for you, making IT work for your business and deliver value for money.

Our people are experts at procuring IT Solutions to ensure the best possible fit of product, service and supplier and achieving best price. For  organisations covered by Pubic Sector Procurement rules we can provide experienced OJEU procurement guidance.  We direct business critical  IT and  business process change projects from the Client side, guiding internal teams, managing supplier delivery and benefits realization.

ITSS Senior Partners, have directed leading IT Solutions and Services companies and the IT and Business Process Evolution (IT & BPE) functions for PLCs.They have helped organizations clarify and agree IT and process improvement needs, define business cases for process and IT change and implement that change.

Our consultants have been responsible for forming and leading IT Departments and IT Solutions Delivery and support organisations, implementing best practice and making sure IT performance and value for money is measured and visible. As a result they are well placed to advise on the optimum mix of internal vs external IT service delivery and assist with the implementation of effective IT functions.

“The only source of knowledge is experience” – Albert Einstein

We are focused on delivering results for organisations that want focused ‘hands on’ help and results. Our input typically delivers a financial impact and value that is many multiples of the cost. A full range of fee options are available including project quotation and tiered consultancy rates. For cost reduction focused projects fees can be paid for from shared savings so organisations can benefit from our expertise at minimal or zero net cost.

  • Michael Hully
    Michael HullyManaging Director

    Michael has over 25 years experience in delivering IT Solutions to business. He is MBA qualified, a PRINCE 2 registered practitioner and trained to ISO 9000 Lead Auditor and ITIL Service Manager level. He previously directed IT & Business Process Evolution for an Irish PLC and was Ireland’s Managing Director for an international IT Services Group that developed and delivered ERP and other IT Solutions to private and public sectors. Michael has developing and delivered IT Governance structures, IT strategies, new IT delivery and support organisations, leveraging internal and outsourced resources in a National and International context to deliver best in class business IT services.

  • Chris Brown
    Chris BrownPartner

    Chris holds a BA in Business and Transport and has 30 year’s experience of delivering cutting edge IT solutions and business change in the travel and gaming industries. He previously directed IT and Telesales for a UK PLC and subsequently spent 6 years directing IT for an international online and offline gambling group in the UK and Europe. Chris has delivered highly performant, resilient IT Operations and Customer Service Centres from on-shore and off shore facilities to service consumers with innovative IT solutions.

  • Martin Baker
    Martin BakerPartner

    Martin has over 30 years working internationally within the IT profession, leading many IT organisations in sectors such as ‘high tech’, ‘affinity marketing’ and FMCG to make effective contributions to the success of the businesses. Martin has created IT shared service centres, implemented large scale projects/initiatives and integrated multiple acquisitions. Notable projects have included integrating multiple acquisitions over an accelerated time period to support outstanding corporate growth and deliver cost efficiencies, and defining and delivering the migration of legacy systems to enable compliance with evolving financial sector regulations.

     
    • Simon Voisey
      Simon VoiseyTBM Consulting PartnerSimon has over 7 years’ experience in delivering Technology Business Management (TBM) outcomes for a vast array of clients as part of the Apptio trusted partner network. He has provided expert analysis, configuration support, strategic guidance and insight development services across myriad industries; banking, manufacturing, energy and charity. Simon is highly experienced with the Apptio product set; achieving Elite status for both versions 11 and 12 of the Cost Transparency platform. He enjoys a strong and trusted working relationship with Apptio’s technical and customer success teams. Simon has a strong foundation in IT with over 15 years’ experience across Project Management, Supplier Management and Change Delivery functions.

      “ITSS provided an invaluable independent service between our business and IT suppliers, helping us fully define the business need and make sure we procured an effective new IT solution whilst reducing business risk and saving over 40% in the process”

      Commercial Director, Manufacturing Group, UK & IE.

      Still something you want to know?

      Call us and ask to speak with one of our partners. We will be more than pleased to discuss your issues and see how we might be able to help you.